The Customer is NOT always Right

The Customer is NOT always Right

“I’d need training on pivot tables please”. “I’d need some help with vlookup please”. “I need to be trained on using system X”. These are three genuine training requests that I’ve had recently. The third request...
When Training Goes Wrong

When Training Goes Wrong

It is well accepted that training is both necessary and beneficial for employers and employees. However, there are instances when a training program does not produce the expected results. A recent post on the alnmag.com website discusses some common causes of training...
Cascade Training : False Economy?

Cascade Training : False Economy?

Being a Trainer is not for everyone. Not only do you need to be knowledgeable in what you are teaching (some people would go so far as to say you should be a subject matter expert), you need to be articulate, patient, able to think on your feet, passionate. In fact...
Office Webinar: What is Visio?

Office Webinar: What is Visio?

This is a recording of an Office 15-Minute Webinar from Microsoft. The webinar covers: What Visio does for you Charts and diagrams with ease Explore new themes, effects & styles Doug Thomas hosts these free how-to tidbits from the Office.com help writers. More...