Every second counts, but how much of your time do you give away for free?

Whether you’re a freelance Trainer, an in-house Trainer or working for a training company, the issue of how much you give away for free always promotes debate.

For many years I worked for IT training companies who charged people to attend the courses. However, we would have customers phoning and emailing us on a regular basis with “how do I” queries which wouldn’t be charged for. Also, we’d deliver tailored training which required preparation. Sometimes the company would charge for prep time, but certainly not at the full daily rate.

What are your feelings on the matter? Let us know.